Call Center Services in Kenya
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We provide comprehensive call center services in Kenya, offering setup, telephony systems implementation, and staff training to enhance communication and streamline operations for businesses, focusing on efficiency and customer satisfaction.
These centers allow businesses to offer customer support services over the telephone. Technical support can also be offered via this method saving businesses time and money. Call center services should ensure the system can handle a huge volume of callers.
At Anexa Tech we design call center systems that can comfortably handle outbound and inbound voice communications to maximize customer engagement.
Setup and Management
Different types of centers solve different business needs, therefore, a business need to have a clear picture of what they need. Virtual call centers are cloud-based VoIP which are accessible from any location with any device connected to the internet. On the other hand, there is onsite and remote call centers with the latter appropriate for international outsourcing.
We can further categorize these centers into either inbound or outbound. Inbound centers receive incoming calls while outbound centers are for making calls.
Selecting the right Call Center Equipment and Software is vital to the success of the services offered. The software should be easy to integrate with CRM and has analytics and performance monitoring.
Call Center, FAQs
Below we have answered some of the most asked questions.
Is it expensive to set up a call center for a business or what is the cost?
Setting up a call center is not expensive but it all depends on the size, software used, and the hardware installed.
How many agents are needed in a call center?
The number of agents needed depends on the size of the business and level of automation. Businesses can start with as few as five and grow with the needs and size of the business.
What equipment do I need to start call center ?
The basic equipment needed includes desktop computers, ethernet cables, VolP gateway and Servers. Webcams and Headsets are optional depending with the kind of call center services offered.